I get the following message: The security certificate was issued by a company that is not trusted message

The login page and the Members Area pages are digitally encrypted by a secure certificate to protect the integrity of information passing between your computer and our web server. These pages can be recognized by their address which usually begins with https://, where the s indicates a secure page.

It has been confirmed that certain browsers have trouble recognizing the Digital Certificates installed on our web server. This is because our Digital Certificate supplier’s details are not listed in the certificates database of these browsers, or the certificates database has not been updated. Unfortunately there is no central authority which provides links to update the certificates databases of browsers.

Please be advised that if you do receive this message when entering a secure section of our website, that your details are being encrypted, and it is safe to proceed.

The steps below, may resolve the problem in some cases, but you should check the support website for your browser for up-to-date information.

If possible, you should be using the latest version of Internet Explorer or Netscape or any of the alternative browsers (Opera, Lynx, Safari etc). You should also make sure you have downloaded the latest patches, fixes and updates for your browser, particularly if you are accessing the Internet from a computer running Microsoft Windows.

These patches, fixes and upgrades usually resolve login problems, but they have the added benefit of improving the security of your computer, protecting against malicious downloads and viruses.

The browser update websites for the popular browsers are provided below:

		Internet Explorer (Windows)
		Safari (Apple Macintosh)
		Netscape

The latest versions of the most popular browsers can be downloaded form the following links:

		Internet Explorer (Windows) Downloads the latest version of Microsoft Internet Explorer
		Internet Explorer (Apple Macintosh) Downloads the latest version of Microsoft Internet Explorer
		Netscape Downloads the latest version of the Netscape browser

If you already have an up to date browser, you may also need to run a Windows Update if your computer is running Microsoft Windows. It is a good idea to run this update regularly because it will improve your computer’s security. The Windows update can be run from the Windows Start Menu » Windows Update, or by clicking the following link:

http://windowsupdate.microsoft.com (works in internet Explorer only)

If you have never run this update before, it will take some time to complete the necessary steps. Thereafter, if you run the update regularly, it should be much faster.